Shipping & Returns

We can ship to virtually any address in the world. Note that some products cannot (due to international laws or patent protections) be shipped to international destinations and we will indicate as such in the product description. Shipping costs depends on the weight of the order, shipping method selected, shipping origin and shiping destination. We accept money orders and credits cards and paypal. Each order will be security checked, verified and confirmed before shipment. All the items will be shipped after the verification and approval process is complete, you will be notified via email in regards to your approval and shipment. We guarantee that you will like what you buy by offering a 30 days return policy. For such shipment, please allow 1-2 business days for order processing and 1 business day for delivery. On delivery of your order, please be informed that the courier services may requre someone to sign as an acknowledgement of delivery. All products must be signed for by an adult aged 18 years or over on delivery. If there is no one to receive the delivery of the products, a message will be left by the courier company to advise that a delivery has been attempted with details of how to arrange a re-delivery or get it collected from a local depot if you prefer.  You will get regular updates on your shipment. However if you have any queries, just contact us via mails. Once ordered, a shipment may not be cancelled. You may however return it back without opening after the delivery. (Please see below for how to return product). The product price shall be refunded once the product reaches us. Carlton products conform to the highest quality standards. But in case you are not happy with the product, you may return the unused product within 28 days from the date of delivery.  Log on to your account on
www.ii-toy.com.
Click on the Return Request tab under the User Profile button. This will show all the purchases eligible for return (purchased in the last 28 days).
You may choose the order or quantity you want to return. Please do not forget enter the reasons for returning the product.
Once this is submitted, you will receive a mail from our side with a Return number and instructions on how to proceed further.
Pack the item to be returned properly and conforming to the conditions mentioned herein taking care to prevent damage during transit.
The returned items must conform to the following conditions, failing which the product will not be accepted back:
    a. It must be unused and in its original packaging
    b. All hangtags, locks, labels, use instructions, guarantee leaflet and other tags and wrappings should be present in proper condition.
    c. The product must be accompanied by a copy of the delivery receipt.
Please paste a copy of the return mail and tape it on your return package. This return mail will comprise required data like the return number, your name; your address and the return address; your phone number; item number and/or description of item being returned and the reasons for the return.
The returned items must conform the following conditions, failing which the product will not be accepted back: For faulty goods or goods being returned due to our error we will refund any cost incurred in returning the item also. Subject to availability, we will send you a new shipping notification e-mail and we will automatically ship to you at our own costs the correct replacement product. Carlton may make changes to the terms or introduce additional terms from time to time. You understand and agree that if you use the Services after the date on which the terms or additional terms have changed, Carlton will treat your use as acceptance of the updated terms or additional terms.